Delivery & Shipping

Delivery Areas

Leather Gallery offers furniture delivery nationwide across South Africa, including major cities like Cape Town, Johannesburg, Pretoria, Durban & Pietermaritzburg.

Delivery Timeframes

Standard furniture delivery takes 7–14 working days, while custom orders take 6–8 weeks.

Delivery Fees

Fees depend on your location and order weight. For an accurate quote, fees can be calculated upon checkout online, or a salesperson can provide a quote at your nearest showroom.

Services

  • Leather Gallery: White Glove delivery for luxury furniture; we unbox and place it for you.
  • Gallery Everyday: Fast, flat-packed delivery with assembly guides and tools.

Tracking Support

Receive updates from our dedicated team via email and telephonically, plus 24/7 access to our online tracking portal.

Important Delivery Terms & Conditions

Products will be shipped from our furniture shop based on the shipping times indicated for each specific item. If no shipping time is provided on the product page, a standard timeframe of 10 working days will apply. Please be aware that custom orders may take longer, typically between 6 to 8 weeks. Be sure to check the shipping details for your location, as delivery times may vary by region.

Please note that actual shipping times may vary slightly and are only an estimation. Please see our Shipping Policy for more information.

Shipping Terms & Conditions

*If delivery is outside the 25km radius, extra fees may apply.

Major City Centres are:
Cape Town, Johannesburg, Pretoria, Durban, and Pietermaritzburg.

  • LeatherGallery.co.za is an online retailer and delivers nationwide. We do not allow for order collections from our stores and furniture shops . We offer a door-to-door service. This means that the shipment is delivered to the address, not the person. I.E, if the person is not available, it can be left with anyone at that address, e.g. security, staff, reception, etc.
  • Leather Gallery cannot ship to P.O. boxes.
  • It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
  • All goods in transit are insured.
  • You can track your orders with the tracking number provided in your order's dispatch confirmation email.
  • Shipping categories are offered to you on checkout based on your delivery area code. Leather Gallery will, from time to time, offer promotional shipping rates, for example, free delivery on certain products.
  • Leather Gallery reserves the right to amend shipping costs at any time.

Our Delivery Methods

We’ve tailored our delivery methods to match the unique design and functionality of our two distinct brands, ensuring your furniture arrives in a way that suits your lifestyle.

Leather Gallery: White Glove Service

Our premium White Glove delivery is designed for our luxury, pre-assembled furniture ranges. This service includes:

  • Professional Unboxing: Our team will carefully unbox your furniture once it is safely positioned inside your home.
  • Expert Placement: We place your new furniture exactly where you want it, no heavy lifting required on your part.
  • Packaging Retention: We leave all original boxes and packaging materials with you.
    Please keep these in a safe place     , as original packaging is required should you wish to return or exchange the product in line with our return policy.

Gallery Everyday: Fast & Convenient

Designed for the modern, fast-paced home, our Gallery Everyday range is delivered via a streamlined, flat-packed system.

  • Speedy Dispatch: Optimised for faster turnaround times.
  • Easy Assembly: Every item includes clear, step-by-step guides and the necessary tools for hassle-free setup.
  • Protection: Flat-packing ensures higher protection against transit damage for more compact items.

Our Delivery Partners & Logistics

Leather Gallery Deliveries are done by ourselves and other reliable, contracted third-party transporters with a national delivery network.

  • Delivery time is based on the estimated time provided by the courier companies we partner with.
  • In the case of multiple products within one order, your purchases may come from different locations, so expect longer delivery times. Your goods will be held in our warehouse until such time as all goods within your order have arrived and been boxed. Only then will your order be dispatched for delivery.
  • As we would love you to get your items quickly, there may be times we split orders and send what's immediately available, and the balance to follow. However, we will communicate this to you in advance.
  • Should a package not be delivered through no fault of ours (e.g., no one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to arrange delivery. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products, excluding the original delivery fee, if applicable.
  • Custom orders take between 6-8 weeks to manufacture. Delivery of these orders can take up to a further 7 working days.

Delivery Access & Requirements

To ensure a successful delivery, please consider the following access points for your property:

  • Property Type: Please specify if your home is a house, flat, simplex, or duplex.
  • Access Points: Are there stairs (how many?), sliding doors, or lift access?
  • Dimensions: Please confirm that the items purchased will fit through your doorways, passageways, and lifts.
  • Detailed Directions: If you are in a new development or a complex, please provide specific street directions and unit numbers.

Real-Time Tracking & Personal Support

We believe that clear communication is the key to a stress-free delivery. We keep you informed through every stage of the journey.

Dedicated Logistics Team

You will receive updates from our dedicated team through email and phone to coordinate the best delivery window for you.

24/7 Online Tracking Portal

Our online tracking portal is available 24/7. Just enter your order details to see exactly where your furniture is in the fulfilment process, from our warehouse to your front door.

Collection Fees & Policy

Riverhorse Showroom

Items Subject to Collection Fees

  • More than 2 dining chairs will incur a R500 collection fee.
  • Gallery Everyday by Leather Gallery products collected from the warehouse will incur a R200 collection fee.
    View applicable products here:
    https://leathergallery.co.za/pages/gallery-everyday-by-leather-gallery
  • All other products will incur a R500 collection fee , in accordance with our standard transport policy.

Items Eligible for Free Collection

The following items may be collected at no charge:

  • Coffee tables
  • Side tables
  • 1 or 2 dining chairs
  • Décor items (including rugs, paintings, and similar accessories).

Payment confirmation must be completed before collection.

Other Showrooms

Please note that collections of larger furniture items are not available at any other Leather Gallery showrooms.

At showrooms other than Riverhorse, collection is limited to décor items only (including rugs, paintings, and similar accessories).

Storage Fees & Policy

Once your order has been fully paid for and is ready for delivery, delivery must take place within 30 days of the payment completion date. After this period, a storage fee of R200 per week will be charged to your account.

All customers are required to fill in the required details once payment has been made. (We will provide you with the necessary documents)

Delivery Frequently Asked Questions

When exactly will my order be delivered?

Standard furniture orders typically take 7–14 working days , while non-furniture items (like rugs and décor) arrive within 5–7 working days . For custom-crafted pieces, please allow 6–8 weeks . Our team will contact you telephonically to coordinate a specific delivery window during business hours.

Can I collect my order from a showroom?

Please note that our showrooms are limited to certain collections only. We are primarily an online retailer and offer a convenient door-to-door service. Collections are only permitted at our Riverhorse Showroom and are subject to specific collection fees based on the item type.

What happens if I am not home when the delivery arrives?

We provide two delivery attempts. If we cannot reach you or no one is available on-site, the items will be returned to our warehouse. In this case, a refund will be processed for the products, excluding the original delivery fee.

Will the delivery team take the furniture up my stairs?

Yes! If you have purchased a Leather Gallery luxury furniture range item, our White Glove service includes unboxing and expert placement. Please note that all original packaging will be left with you in case you wish to return or exchange the product. It remains your responsibility to ensure the items fit through your stairwells and doorways. Please refer to our Delivery Access & Requirements section above.

Can I track my order in real-time?

Once your order is dispatched, you will receive a tracking number via email. You can enter this number into our 24/7 Online Tracking Portal at any time to see exactly where your furniture is in the delivery process.

Is my order insured against damage or theft during transit?

Yes, absolutely. Every Leather Gallery shipment is fully insured from the moment it leaves our warehouse until it is safely delivered to your door. This coverage includes protection against accidental damage, loss, or theft during transit. In the unlikely event of a security incident or transit loss, our team will prioritise a replacement or resolution for you at no additional cost.

Does Leather Gallery deliver on weekends or public holidays?

Our standard delivery operations take place on weekdays during normal business hours . We do not currently offer weekend or public holiday deliveries. Our logistics team will coordinate with you to find a suitable weekday slot.

What if I’ve ordered multiple items from different ranges?

To ensure a smooth experience, we typically hold your order until all items are available and can be shipped together. If you require a "split delivery" (sending available items first), please contact our support team. Note that split deliveries may be subject to additional fees depending on your location.

Do you deliver to P.O. Boxes, PostNet suites, farms, or rural areas?

No. Because our furniture requires large-scale logistics and a signed-for, door-to-door service, we cannot deliver to P.O. Boxes, third-party postal suites, farms, or rural areas at this time. We require a physical residential address to ensure a successful delivery.

Do you deliver to outlying or remote areas?

Yes, Leather Gallery provides nationwide delivery. While we frequently service major city centres (JHB, CPT, DBN, PTA, AND PMB), we also deliver to outlying areas. Please note that deliveries outside our 25km major hub radius may incur additional shipping fees and may have slightly longer lead times depending on our transporters' regional schedules. Your final shipping cost will be calculated at checkout based on your area code.