Yes, our furniture is made using genuine leather. Depending on the design, some products feature full leather on all surfaces, while others use genuine leather on the main contact areas, with leather uppers on non-contact areas.

•  Full leather: Genuine leather on all visible areas of the furniture.
• Leather uppers: Genuine leather on contact areas (seats, backrests, armrests), with leather uppers on non-contact areas such as the sides and back.

This enables us to offer high-quality leather furniture at various price points.

Leather is a natural material, so variations in grain, shade, and texture are normal and part of its unique character. Genuine leather may also show natural markings such as subtle scars, tick bites, stretch marks, or vein markings. These are not defects and do not affect durability or quality; they reflect the leather’s organic origins and add to the authenticity of each piece.

Yes, selected product ranges can be customised in terms of colour, configuration, and size. Customisation options vary by model. Please speak to a sales consultant in-store or online for guidance.

Custom orders typically take longer than standard stock items. Lead times are confirmed at the time of order and may vary depending on the selected specification. As a general guideline, custom order colours take approximately 6–8 weeks for delivery.

Yes, we offer laybys through LayUp as well as Special Order Payment Plans for up to 12 months. Speak to a consultant in-store or online to find the option that works best for you.Find out more here: Leather Gallery Payment Methods

Yes, you can apply for finance online or in-store. The required documentation and approvals must meet the criteria set by our finance partners.

Yes, we offer delivery across South Africa. Delivery fees and timelines may vary depending on your location and the items purchased.

Delivery times depend on whether your item is in stock or custom-made. In-stock items are typically delivered within 7–14 business days, while custom orders take approximately 6–8 weeks, depending on production schedules and the availability of selected materials. Your consultant will confirm your estimated delivery timeframe when you place your order.

Our delivery team handles the delivery and placement of your furniture, but assembly is not included. Please refer to the product instructions for any self-assembly required.

Warranty periods may vary by product. Unless a product description specifies a warranty longer than six months, a standard six-month warranty applies. This warranty covers manufacturing defects only and does not cover negligence, fair wear and tear, misuse, or lack of proper care.

Fair wear and tear includes natural changes that occur over time due to regular use, environmental exposure, or ageing of materials, especially with leather products.

Leather is a natural material with unique characteristics. Variations in colour, tone, and texture are normal, and natural markings such as subtle scars, tick bites, stretch marks, or vein patterns may appear. These features are part of the leather’s character and beauty. Leather Gallery does not offer a warranty for these natural characteristics.

We recommend proper care to keep your furniture looking its best: wipe regularly with a clean, warm, damp cloth, avoid solvents or acidic cleaners, and condition every 2–3 months with our specialised leather care products. With regular care, your leather can remain soft, supple, and enjoyable for many years.

You can submit a support or warranty query by completing our Customer Query Form through our customer query portal. Please ensure you include a valid invoice or proof of purchase, clear photographs of the issue, and your contact and purchase details.

Please note that we are unable to assess or validate any warranty claim without a valid invoice or proof of purchase. Providing all required information upfront allows our team to review your query efficiently and assist you as quickly as possible.

For online purchases, if you are dissatisfied due to a defect, an incorrect item received, or another valid reason, eligible items may be returned within 7 days of delivery. Depending on the circumstance, you may receive a refund, Leather Gallery wallet credit, or have the item repaired or replaced.

For in-store purchases, returns and refund requests must be handled through your sales consultant, who will assist you in submitting the request in line with our policies.

Certain items are subject to exclusions. For full details, including cancellation timelines, refund processing, and eligibility, please refer to our Returns & Refunds Policy.

To maintain the appearance and longevity of your leather furniture, gently clean the surface using a damp microfiber or cotton cloth with lukewarm water. Avoid harsh, solvent-based, or acidic cleaners, as well as extreme heat or direct sunlight, which can damage or dry out the leather.

With proper care under normal domestic use, leather will age naturally, retaining its softness and comfort over time. Natural changes that occur with use are part of the leather’s character and are not considered faults.

Yes, prolonged exposure to direct sunlight can cause leather to fade or dry out over time. We recommend positioning furniture away from direct sunlight where possible.

Leather cleaner removes dirt, oils, dust, and minor stains from your leather furniture without harming the material. Regular cleaning helps prevent buildup that can dry out, discolour, or prematurely age the leather.

Leather conditioner nourishes and moisturises the leather, keeping it soft, supple, and flexible. Conditioning slows down natural drying, cracking, and ageing - especially in environments with heat, cold, or high humidity.

DOs:

• Wipe leather regularly with lukewarm water, using a damp microfiber cloth.
• Clean your leather furniture every 2–3 months under normal use.
• Condition your leather furniture every 2–3 months to keep it soft and supple.
• For high-use furniture or extreme environments, increase frequency to every 1–2 months.
• Dry or hot climates: clean and condition every 1–2 months.
• Humid climates: clean and condition every 1–2 months to prevent moisture issues.
• Use leather-specific cleaners and conditioners only.
• Keep furniture out of direct sunlight and away from heat sources, radiators, or humidifiers.

DON’Ts:

• Do not use harsh chemicals, solvents, or acidic cleaners.
• Avoid scrubbing aggressively or using abrasive cloths.
• Do not let spills, oils, or dirt sit for long periods.
• Avoid placing leather near radiators, heaters, or humidifiers.
  

RECOMMENDATIONS:
For normal residential use, cleaning and conditioning every 2–3 months is sufficient. For high-use furniture or extreme climates, clean and condition every 1–2 months. Always follow with a light coat of conditioner to maintain suppleness.

You can visit one of our Leather Gallery stores nationwide to view selected ranges. Store locations are available on our website.

Yes, our catalogues are available online and in-store. You can find them under the Catalogues section on our website.

Prices are generally consistent, but promotions may vary from time to time. Please confirm with a consultant if you’re unsure.

If you can’t find what you’re looking for, our team is happy to assist.👉 Contact us or submit a query via our Support Portal